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Help

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Why buy plates online?

Buying plates online can be a lot more convenient. All you need to do is post documents and leave the rest to us. Your plates will be at your door within a few days. No waiting around a shop for someone to come available. Using our easy plate designer, you could have your order placed in less than 5 minutes. Then it’s just a case of posting your documents and doing something you actually want to do with your time.


Why choose IdentiPlate.co.uk?

IdentiPlate are a UK based, established firm with years of experience in the number plate industry. We are fully DVLA registered and have no hidden charges so you can feel confident when purchasing replacement number plates from us.


Are IdentiPlate number plates legal?

Yes, IdentiPlate number plates are 100% road legal. We are a DVLA registered company and fully comply with all set guidelines and procedures.


What will be written on my number plate?

In small lettering, simply, IdentiPlate along with our postcode. This is not for marketing purposes but a DVLA requirement to effectively be able to identify vehicles and also a requirement for your vehicle to pass its MOT.


Why is it important to purchase replacement number plates from a DVLA registered company?

Purchasing replacement number plates from a non-registered company could provide you with a nasty shock. Displaying a non compliant registration plate can land you with a fine of up to £1,000. Companies registered with the DVLA’s number plates are the only ones that will pass an MOT.


Do I need any documents when purchasing number plates?

Yes. It’s the law. We know it can feel like an inconvenience but we aim to make the process as seamless and efficient as possible. You don’t even need to send sensitive documents. See the table below for more information. We can post your documents back to you with your order for added convenience.


It is illegal to sell a number plate without first seeing original documents?

All road legal number plates providers require this after an order is placed. Number plates that do not conform with the DVLA standards could see the owner fined up to £1,000 and the vehicle will fail its MOT. Here at IdentiPlate we are fully DVLA registered.


How long will the process take?

The whole process can take as little as 3 days from posting your documents to delivery. As soon as we receive your documents your order will be completed and sent out that day via Royal Mail 1st Class Signed For® delivery service. Royal Mail aim to deliver your parcel by the next working day, including Saturdays. Please note, during unprecedented times such as the Covid-19 pandemic, the name of the recipient is taken instead of a signature.


What documents do I need to purchase replacement registration plates?

The good news is the documents don’t have to be ‘sensitive’ documents, just originals.
We just need one document from column A and B in the table below.

A
Identity Documents

B
Evidence you can use the registration number

Utility bill (from the last 6 months)

V11 or V11NI
A renewal reminder for vehicle tax or SORN

Council Tax bill or Rates bill in NI (from the last 6 months)

V5C or V5CNI
Vehicle registration certificate

Bank or building society statement (from the last 6 months)

V778

A certificate of entitlement or retention document

Driving License (with or without photo) this doesn’t have to be issued in the UK

V5C/2 or V5C/2NI

A new keeper slip (green slip)

 

V379 or V379NI

A temporary registration certificate

 

V948
A number plate authorisation certificate with an official stamp from the DVLA

 

V750 or V750NI

A certificate of entitlement to the number

 

eV948/eV948/2
An electronic number plate authorisation certificate or an electronic trailer number plate authorisation certificate

 

A letter of authorisation from a fleet operator (including lease or hire company) quoting the reference number from the V5C document

 

A record of insurer’s name, reference and policy numbers (for repairs approved by an insurance company)

Your order number can be found in your confirmation email. Please quote this number in any correspondence with ourselves.


What if I am local and able to collect?

Local collection is available. Please contact us for more information.


Can I order signs for my horse stables?

Yes. We can create a customised sign for horse stables, parking bays, bedroom doors and even sheds at an affordable price. Signs can either be on a yellow or white plate only. Contact us for more information and customisation options.


What has changed regarding registration plates since after Brexit?

As from 1st January 2021 the EU symbol is not permitted to be displayed on number plates due to the United Kingdom leaving the European Union. However, this does not affect number plates which were made before this date.


How can I customise my number plate?

You can customise your number plate with a border of any colour, 3D printed font, flags and symbols.


What flag and symbols can I display on my number plate?

Currently the Union Jack, Cross of St George, Cross of St Andrew (the Saltire) and the Red Dragon of Wales can be displayed on a number plate with identifying letters on the left-hand side of the number plate. IdentiPlate provides all these in a number of designs so you can customise your replacement number plates how you want them.


What letters or national identifiers can you have on your number plate?

You can have any of the following identifiers on your number plate: Great Britain, GB, United Kingdom, UK, Cymru, CYM, England, ENG, Scotland, SCO or Wales. Legally the flag must be above the identifier.


How do I attach my registration plate onto my vehicle?

We supply a fixing kit at the checkout process. This kit includes adhesive,self tapper screws and caps so you can choose what way you want to fix your number plate on.


What if I need help?

IdentiPlate are open Monday to Friday 9am to 5pm (excluding public holidays) for any support, queries or questions you may have.


How will my data be used?

At IdentiPlate we are committed to protecting your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. We encourage customers to carefully read our privacy policy and contact us with any questions or concerns.


Can I cancel my order?

Items that are bespoke or personalised are orders where you don't have the same right to cancel. IdentiPlate number plates are personalised, so classed as a bespoke item, therefore we can not offer a refund on number plates. We can however refund the cost of fixing kits and surrounds.